HealthIQ AI
Terms of Service
1. Acceptance of these terms
By creating an account or using the HealthIQ AI mobile application (the "App"), you agree to these Terms of Service, our Privacy Policy and our User Safety Policy. If you do not agree, do not use the App. You must be at least 13 years old to use the App; if you are under 18, you may only use it with the consent and supervision of a parent or guardian, and calorie or weight goals should be agreed with a doctor.
2. The service
The App provides AI-assisted nutrition tools: food photo and barcode scanning with AI analysis, food and meal logging, AI-generated diet plans and coaching, recipes, progress tracking, optional health-platform syncing (steps, exercise energy, sleep), and social features such as streaks, referrals and friend leaderboards.
3. AI-generated content — no reliance
Substantially all analysis in the App is generated by artificial intelligence. This includes health scores, verdicts, nutrition estimates from photos or labels, ingredient analysis, allergen flags, diet plans, coach answers, insights and weekly reports. You acknowledge and agree that:
- AI output can be wrong, incomplete, outdated or misleading, even when presented confidently and even when a confidence indicator is high.
- Nothing in the App is medical advice, diagnosis, treatment, or professional dietetic or nutrition advice, and the App is not a medical device.
- Allergen detection is best-effort only and must never be relied upon. If you have a food allergy or intolerance, always read the physical product label and verify ingredients yourself before consuming anything.
- You are solely responsible for decisions you make about your diet and health. Consult a qualified healthcare professional before acting on any output of the App, especially if you are pregnant, under 18, taking medication, or have any medical condition.
- We do not warrant the accuracy, completeness or fitness for purpose of any AI-generated content, to the maximum extent permitted by law (see section 11 for rights that cannot be excluded).
4. Your account
- You may register with email and password, or through Google or Apple sign-in. Keep your credentials secure; you are responsible for activity under your account.
- Provide accurate information — the App personalizes analysis using your profile (age, weight, goals, conditions, allergies), so inaccurate inputs produce inaccurate outputs.
- You can delete your account and all associated data at any time from Settings; deletion is permanent.
5. Health data and connected services
If you enable Health Sync, the App reads steps, active energy and sleep from the platform health service (Google Health Connect on Android, Apple Health on iOS), including data those platforms receive from third-party apps and devices (e.g. Samsung Health, Mi Fitness, Fitbit, Garmin). The App only reads this data and never writes to the health platform. Handling of this data is described in the Privacy Policy; you can disconnect at any time.
6. Your content
You retain ownership of the content you submit (food photos, custom foods, recipes, logs). You grant us a limited licence to store and process that content solely to operate the App — for example sending a food photo to our AI provider for analysis. Your data is never used to train AI models and is never sold.
7. Acceptable use
You agree not to:
- attempt to access other users' data or probe, disrupt or reverse-engineer the App or its security;
- use the App to generate or distribute harmful, misleading or unlawful content;
- automate, scrape, resell or commercially exploit the AI analysis service;
- misuse referral codes or social features (spam, fake accounts, harassment).
8. Free tier, subscriptions and billing
The App offers a free tier with usage limits (for example, a daily cap on AI scans and a monthly cap on generated diet plans). We may change features, limits and pricing, or discontinue features. Where a change materially reduces the service, we will give reasonable notice in the App.
HealthIQ Premium is an optional auto-renewing subscription that removes the free-tier caps and unlocks unlimited AI scans (subject to a fair-use ceiling of 50 scans per day), unlimited AI diet plans and the AI coach. Pricing is US$5.99 per month or US$49.99 per year, or the local-currency equivalent shown in the App at the time of purchase. The annual plan includes a 7-day free trial for new subscribers.
- Billing. Payment is charged to your Google Play or Apple App Store account when you confirm the purchase. All payments are processed by the app store, not by us.
- Auto-renewal. The subscription renews automatically for the same period at the then-current price unless you cancel at least 24 hours before the end of the current period. Any price change is notified as required by the app store and applies only to future renewals.
- Free trial. If you start the 7-day free trial you are not charged during the trial, and it converts to a paid annual subscription at the end unless you cancel beforehand. On Apple devices, any unused portion of a free trial is forfeited if you buy a subscription during the trial.
- Cancellation. You can manage or cancel at any time in your Google Play or App Store account settings. Cancellation stops future renewals; Premium stays active until the end of the period you have already paid for, and partial periods are not refunded except where required by law.
- Refunds. Refunds are handled by the app store under its own policies; we do not process store payments directly.
9. Third-party sellers and links
Shopping features may link to external retailer websites (e.g. Woolworths, Coles, Chaldal, Daraz). We do not process payments, fulfil orders, or accept responsibility for third-party products, prices, availability or delivery. Prices shown in the App are indicative estimates only.
10. Intellectual property
The App, its branding, design, recipe catalog and software are owned by AlphaCue Technologies or its licensors. These terms do not grant you any rights other than the personal, non-transferable right to use the App for its intended purpose.
11. Consumer guarantees and disclaimers
The App is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all implied warranties, including fitness for a particular purpose and accuracy of information.
Australian Consumer Law: nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law or any other law that cannot lawfully be excluded. Where liability can be limited, our liability for breach of a non-excludable guarantee is limited, at our option, to resupplying the service or paying the cost of resupply.
12. Limitation of liability
To the maximum extent permitted by law, AlphaCue Technologies is not liable for indirect, incidental, special or consequential loss, or for loss arising from reliance on AI-generated content (including nutrition values, allergen flags, health scores, diet plans or coaching), loss of data caused by factors outside our reasonable control, or third-party services. Where liability cannot be excluded but can be capped, our total aggregate liability is limited to the greater of the amount you paid us in the 12 months before the claim and AUD 50.
13. Termination
You may stop using the App and delete your account at any time. We may suspend or terminate accounts that breach these terms (including acceptable-use breaches) or where required by law. Sections 3 and 10–12 survive termination.
14. Changes to these terms
We may update these terms from time to time. The effective date above always reflects the current version, and material changes will be communicated in the App. Continuing to use the App after a change takes effect constitutes acceptance.
15. Governing law
These terms are governed by the laws of Bangladesh, without prejudice to any mandatory consumer protections that apply in your country of residence (including the Australian Consumer Law for Australian residents). Disputes will be resolved in the courts of that jurisdiction unless mandatory local law provides otherwise.
16. Contact
Questions about these terms: rxalphatech@gmail.com. Safety-relevant reports (e.g. an incorrect allergy assessment) are prioritized — see the User Safety Policy.